Privacy Policy

Last updated: September 25, 2026

Poppy Mountain Gems respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you visit PoppyMountainGems.com, contact us, subscribe to updates, or make a purchase.

By using this website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We collect information that you provide directly to us, information collected automatically when you use the website, and limited information received from service providers that help us operate our business.

Information You Provide

Depending on how you use the website, you may provide:

Your name
Email address
Billing and shipping addresses
Telephone number, if provided during checkout
Order and transaction information
Product preferences, sizing information, or customization requests
Account information, if you create an account
Information submitted through our contact form
Newsletter subscription information
Communications you send to us
Photos or other information you voluntarily provide when requesting assistance, an exchange, or a repair

Payment Information

Payments are processed securely by the third-party payment provider displayed during checkout. Poppy Mountain Gems does not receive or store your complete credit or debit card number.

The payment processor may collect payment information, billing details, device information, and other information necessary to process the transaction and prevent fraud. Its handling of your information is governed by its own privacy policy.

Information Collected Automatically

When you visit the website, certain technical information may be collected automatically, including:

Internet Protocol address
Browser and device type
Operating system
Pages visited
Referring website or page
Date and time of access
Shopping-cart activity
Approximate location derived from your Internet Protocol address
Information about how you interact with the website

We do not collect precise geographic location through the website.

How We Use Your Information

We may use your information to:

Process, fulfill, and ship orders
Send order confirmations, shipping notices, and customer-service messages
Process payments, exchanges, repairs, or refunds
Respond to questions and support requests
Manage customer accounts
Provide requested product information
Prevent fraudulent or unauthorized transactions
Maintain the security and functionality of the website
Keep shopping carts and checkout features working properly
Send newsletters, new-product announcements, special offers, and other email updates when you have subscribed
Send browser push notifications when you have chosen to enable them
Understand general website traffic and improve the website
Maintain business, tax, accounting, and transaction records
Comply with legal obligations
Protect our rights, customers, business, and property

Email Communications

If you subscribe to our email list, we may send you occasional messages about new pieces, collections, special offers, events, and behind-the-scenes updates.

Email subscriptions are managed through MailPoet. You may unsubscribe at any time by selecting the unsubscribe link included in an email or by contacting us at jane@poppymountaingems.com.

Unsubscribing from promotional emails will not prevent us from sending necessary messages about an order, payment, shipment, exchange, or customer-service request.

Browser Push Notifications

The website may offer optional browser push notifications through WonderPush. These notifications are enabled only if you choose to allow them through your browser or device.

You can disable push notifications at any time through your browser or device settings.

Cookies and Similar Technologies

The website uses cookies and similar technologies to operate essential features and understand general website use.

Cookies may be used to:

Keep items in your shopping cart
Remember checkout and account preferences
Maintain website security
Process orders
Support contact and subscription forms
Measure general website traffic and performance
Prevent fraud and technical abuse

Some cookies are necessary for the website and checkout process to function. Other cookies may support performance measurement and site improvement.

You can control or delete cookies through your browser settings. Disabling necessary cookies may prevent certain features, including the shopping cart or checkout, from working correctly.

Website Statistics

We may use WordPress.com or Jetpack statistics and GoDaddy website or commerce statistics to understand general website activity, such as page visits, referring pages, device types, and shopping activity.

These tools are used to operate and improve the website. Poppy Mountain Gems does not use this information for third-party behavioral advertising.

How We Share Information

We do not sell your personal information.

We do not share your personal information for cross-context behavioral advertising, and we do not use third-party behavioral advertising tools.

We may disclose information to service providers that help us operate the website and fulfill orders, including:

Website hosting and ecommerce providers, including GoDaddy, WordPress, and WooCommerce
Payment processors
Shipping carriers, including the United States Postal Service
Email subscription services, including MailPoet
Contact forms built with Elementor Pro
Browser-notification services, including WonderPush
Website statistics and performance providers, including WordPress.com, Jetpack, and GoDaddy
Website security and trust-verification services, including TrustedSite
Professional advisers, such as accountants, attorneys, or tax professionals, when reasonably necessary

These providers may access information only as needed to perform services on our behalf, process transactions, maintain security, or comply with their own legal obligations.

We may also disclose information if reasonably necessary to:

Comply with a law, regulation, subpoena, court order, or legal process
Investigate fraud, security concerns, or misuse of the website
Protect the rights, safety, and property of Poppy Mountain Gems, our customers, or others
Complete a business transfer, reorganization, or sale, if one occurs

Sale and Sharing of Personal Information

Poppy Mountain Gems does not sell personal information for money.

We do not share personal information for cross-context behavioral advertising, and we do not use personal information to serve targeted advertisements based on activity across unrelated websites.

Because we do not sell or share personal information for these purposes, the website does not currently provide a “Do Not Sell or Share My Personal Information” link.

Do Not Track and Privacy Signals

Some browsers offer a “Do Not Track” setting. Because there is currently no universally accepted standard for responding to Do Not Track signals, the website does not respond differently when it receives one.

Poppy Mountain Gems does not sell personal information or use cross-context behavioral advertising. Where applicable law requires recognition of a legally valid browser-based privacy preference signal, we will handle that signal as required by law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

Completing and documenting transactions
Providing customer service
Maintaining tax, accounting, and business records
Resolving disputes
Preventing fraud
Enforcing agreements
Complying with legal obligations

Order and transaction records may be retained for the period required by tax, accounting, consumer-protection, and other applicable laws.

Newsletter information is retained until you unsubscribe or request deletion, subject to limited records that may be maintained to honor your unsubscribe request.

Messages and customer-service records may be retained for as long as reasonably necessary to respond to your request, document the communication, and protect the business.

Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

Payment information is processed through third-party payment providers using their secure systems. Although we take reasonable steps to protect your information, no website, online transmission, or storage system can be guaranteed to be completely secure.

You are responsible for keeping any account password confidential and for notifying us if you believe your account or information has been compromised.

Your Privacy Choices and Rights

You may contact us to request:

Access to the personal information we maintain about you
Correction of inaccurate personal information
Deletion of personal information, subject to legal and business-record requirements
A copy of certain information you provided
Information about how your personal information is used or disclosed
Removal from promotional email communications

We may need to verify your identity before completing certain requests. We may also retain information when necessary to complete a transaction, comply with legal obligations, maintain required business records, prevent fraud, resolve disputes, or protect legal rights.

You will not be discriminated against for making a privacy request.

To make a request, email jane@poppymountaingems.com with the subject line “Privacy Request.”

California Privacy Rights

California residents may have additional rights under applicable California privacy laws. Depending on the law and whether it applies to Poppy Mountain Gems, these rights may include the right to request access, correction, or deletion of personal information and information about the categories of personal information collected and disclosed.

Poppy Mountain Gems does not sell personal information and does not share personal information for cross-context behavioral advertising.

California residents may submit a privacy request by emailing jane@poppymountaingems.com with the subject line “California Privacy Request.”

Children’s Privacy

This website is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If you believe that a child under 13 has provided personal information through the website, please contact us so we can review and delete the information where appropriate.

Third-Party Websites and Services

The website may contain links to third-party websites or services, including Instagram, payment processors, shipping carriers, and charitable organizations.

Poppy Mountain Gems is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

International Visitors

Poppy Mountain Gems is based in California, United States. If you access the website from outside the United States, your information may be processed and stored in the United States, where privacy laws may differ from those in your location.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, our business practices, service providers, or applicable requirements.

The revised policy will be posted on this page with an updated “Last updated” date. Changes become effective when the updated policy is posted unless otherwise stated.

Contact Us

If you have questions about this Privacy Policy, how your information is handled, or a privacy request, please contact:

Poppy Mountain Gems
Email: jane@poppymountaingems.com