Shipping Policy

Last updated: September 25, 2026

Every Poppy Mountain Gems order is prepared and packaged with care. This Shipping Policy explains our processing times, shipping methods, tracking, and what to do if a package is delayed, damaged, or cannot be located.

Where We Ship

Poppy Mountain Gems currently ships to addresses within the United States.

We do not currently offer international shipping. If international shipping becomes available, applicable rates, delivery estimates, customs responsibilities, and restrictions will be displayed during checkout.

Order Processing

Most in-stock orders are prepared for shipment within 2–5 business days after payment has been successfully processed.

Business days do not include weekends or federal holidays.

Custom, personalized, resized, and made-to-order pieces may require additional processing time. Any longer processing estimate will be included in the product description or communicated before the order is completed.

During holidays, collection launches, sales, or periods of unusually high order volume, processing may take slightly longer. If a significant delay affects your order, you will be contacted by email.

Shipping Methods

Orders are generally shipped through the United States Postal Service using USPS Ground Advantage and include tracking.

USPS Ground Advantage typically arrives within approximately 2–5 business days after shipment, depending on the destination and carrier conditions. Delivery estimates are provided by the carrier and are not guaranteed.

Expedited shipping options may be offered during checkout when available.

Selecting an expedited shipping method shortens the carrier’s estimated transit time after the order is mailed — it does not shorten the time needed to create, process, or prepare the order.

Free Shipping

Complimentary standard shipping is available on qualifying United States orders of $200 or more after discounts and before applicable taxes.

Order Confirmation and Tracking

After placing an order, you should receive an order-confirmation email at the address entered during checkout.

A second email containing tracking information will be sent after the order has been prepared and accepted for shipment.

Please allow up to 24 hours for tracking information to begin updating after a shipping label is created.

If you do not receive an order or shipping confirmation, please check your spam or promotions folder before contacting jane@poppymountaingems.com.

Shipping Addresses

Please review your shipping address carefully before submitting your order.

Poppy Mountain Gems is not responsible for delays or delivery problems caused by an incorrect, incomplete, or outdated address provided during checkout.

If you notice an address error, contact jane@poppymountaingems.com immediately. We will make every reasonable effort to correct the address, but an address change cannot be guaranteed after an order has been packed, labeled, or transferred to the shipping carrier.

Poppy Mountain Gems is not responsible for additional shipping charges resulting from an incorrect or incomplete address supplied by the customer.

Returned-to-Sender Packages

If a package is returned because the address was incorrect, incomplete, undeliverable, or refused, we will contact you after the package is received.

The customer may be responsible for the cost of shipping the package again. Original shipping charges are not refundable when a package is returned because of an address provided incorrectly by the customer.

If you choose not to have an eligible item shipped again, any approved refund will be handled according to our Exchanges & Returns Policy. Custom, personalized, resized, and other nonreturnable items remain nonreturnable.

Shipping Delays

Processing and delivery estimates are provided in good faith, but delays may occasionally occur because of:

• Severe weather
• Wildfires or natural disasters
• Holidays
• Carrier interruptions
• Labor disruptions
• Transportation delays
• Public emergencies
• Incorrect or incomplete addresses
• Other circumstances outside our reasonable control

If we learn that we cannot ship your order within the promised processing period, we will contact you. When required, you will be given the option to agree to the delay or cancel the unshipped order for a refund.

Delayed or Stalled Tracking

If tracking has not updated for several business days:

1. Review the tracking information for carrier notices.
2. Confirm that the shipping address on your order is correct.
3. Email jane@poppymountaingems.com with your name, order number, and tracking number so we can help.
4. Contact USPS to request assistance or begin a mail search.

We will help review the tracking information and assist with next steps. Carrier investigations and claim decisions are handled by the shipping carrier.

Packages Marked Delivered

Occasionally, a carrier may mark a package delivered shortly before it is physically placed at the address.

If tracking shows “delivered” but you cannot locate the package:

1. Allow up to three business days for the package to appear.
2. Check your mailbox, porch, side doors, parcel lockers, and other secure delivery locations.
3. Ask household members, neighbors, building staff, or property management whether they accepted it.
4. Confirm that the shipping address on the order is correct.
5. Contact the local USPS office and ask for the delivery details associated with the tracking number.
6. Email jane@poppymountaingems.com if the package remains missing.

We will help review the available information and assist with any appropriate carrier claim. A replacement or refund is not guaranteed when tracking confirms delivery, but each situation will be considered individually based on the circumstances, carrier findings, available insurance, and applicable law.

Lost Packages

A package may be considered lost when the carrier confirms that it cannot be located or when it has remained without meaningful tracking movement beyond a reasonable carrier investigation period.

Please contact jane@poppymountaingems.com promptly if you believe your package has been lost.

We may require completion of a USPS mail search, carrier claim, or other documentation before providing a replacement, remake, store credit, or refund.

Available remedies depend on the order, carrier findings, insurance coverage, product availability, and applicable law.

Damaged Packages

If your order arrives damaged, contact jane@poppymountaingems.com within three days of delivery.

Please include:

• Your name
• Order number
• A description of the damage
• Clear photographs of the damaged item
• Photographs of the shipping box, mailer, and packaging
• A photograph of the shipping label when possible

Keep the item and all packaging until the situation has been reviewed. The shipping carrier may require photographs, documentation, or inspection.

Depending on the circumstances and product availability, an appropriate resolution may include repair, replacement, remaking the piece, store credit, or a refund.

Combined Orders

Separate orders are not automatically combined.

If you place more than one order and would like them shipped together, contact jane@poppymountaingems.com as soon as possible. Combining orders cannot be guaranteed after processing has begun.

Any shipping adjustment will depend on the order status, packaging requirements, and applicable promotion.

Gift Orders

Orders may be sent directly to a gift recipient.

If you would like a short gift message included, enter it during checkout when that option is available or contact jane@poppymountaingems.com immediately after ordering.

Please verify the recipient’s shipping address before submitting the order. Pricing information is generally not included inside gift packages unless needed for the transaction or required by law.

Packaging

Each order is packaged thoughtfully to protect the jewelry during shipping.

Packaging may include a jewelry box, pouch, protective wrapping, care information, or other materials appropriate for the item. Packaging styles may change based on product type, availability, and sustainability considerations.

Questions About Shipping

For questions about processing, tracking, delivery, or an existing order, please contact:

Poppy Mountain Gems
Email: jane@poppymountaingems.com
Please include your order number when contacting us about an existing purchase.